Payment Policy

• First Payment:
  • Booking: 50% non-refundable payment plus taxof the selected Birthday Pack is required to reserve your date.
• Second & Final Payment:
  • Remaining50% plus tax, Planning & Set-Up Fee, service fee, additional services, and any other requested items must be paid at least 48 hours before the event.
  • Parties willnot proceed if any required payment is outstanding the day of the event.
• Add-Ons:
  • Confirmed add-onscannot be removed within 15 days prior to the event.
• Additional Guests & Services:
  • Any additional guests or services used during the party will becharged at the end of the event.
• Planning & Set-Up Fee covers:
  • Pre-event planning service team.
  • Full event set-up before the celebration begins.
• Staff Tips (Optional):
  • Gratuities are optional.
  • Suggested:$65 per staff member (total $195) in cash at the end of the event.

Cancellation or Reschedule Policy

• No Refund Policy:
  • Payments are not refundableunder any circumstances (first or final payment).
• Clients may:
  • Re-schedule the event for any available date,or
  • Keep a credit for any future event forup to one year from the date of the First Payment.
• Any price differences during the one-year period must be covered by the client.
• In cases of venue closure due to major emergency or natural disaster, the same cancellation policy applies.

   

Birthday Party Celebrations – Rules & Policy

• Party duration:3 hours, with the option to add one extra hour (subject to availability).
• Outside decorations are not allowed.
• All food and beverages must be supplied by Marina Kids (cake exceptions apply).
• All vendors must be provided by Marina Kids. Outside vendors require Marina Kids’ approval and a$150 vendor fee (exceptions may apply).
• Additional$15 or $20 per extra guest (children/adults) could apply.
• Smoking, vapes, and electronic cigarettes areprohibited inside Marina Kids.
• No alcoholic beveragesallowed in petit or semi-private parties. Private Party’s policy contact event planner.

Party Day Logistic (Important)

• Drop-off of Supplies:
  • All supplies (goodie bags, cake, approved food, piñata, etc.) must be dropped offthrough the BACK DOOR (Suite 117 Doral) or FRONT DOOR (Suite 201 Coral Gables)
  • Ring the bell; staff will receive items.
  • Front-door drop-off is strictly prohibitedfor clients and vendors (Only Doral)
• Client Arrival:
  • Arrive30 minutes before the party start time.
  • Drop off supplies through the back door, then enter through themain entrance/front door (Only Doral)
• Guest Entry:
  • Guests may enteronly at the official start time of the party.
• End of Party:
  • Clients and guests must leave within15 minutes after the party ends.
  • Additional hour fees apply:
    • $350for Private Events
    • $250for Semi-Private Events
  • Event Planning Details:
    • All details regarding food, entertainment, and decoration must be finalizedat least 15 days before the event.
    • No changes or extra requests are allowed within the 15-day window.
  • Waivers:
    • All guests, including parents and companions, must complete theMarina Kids Waiver Form before entering.
  • Prohibited Items/Actions:
    • Glass utensils
    • Cotton candy and popcorn
    • Fire or electrical heating, cutting, or assembling food
    • Food inside playgrounds, soft play areas, VR simulator, or arcade zones
  • Shoe-Free Facility:
    • All children, parents, and guardians must remove shoes to enter.
    • Socks are required.
    • Marina Kids grip socks available for purchase.
  • Piñata Rules:
    • If included, the piñata activity begins1 hour before the end of the party.
    • Confetti, slime, lollipops, and sparkles arenot allowed inside piñatas.
    • Parents/guardians assume all risks associated with piñata activities.
  • Cake Rules:
    • Cake is served30 minutes before the end of the party.
    • Sparkling candles are not allowed—only regular candles permitted.
  • Food Policy:
    • No food allowed inside attractions.
    • Tables and chairs are provided for food and beverage consumption.
  • Lost & Found:
    • Unclaimed items will bedonated after 7 days.