• Coral Gables

Privacy Policy

 

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Marina Kids®, may collect from you, and how it is used. By using our website, www.marinakidspark.com, you are accepting the practices described in this policy.
Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.
Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Cookies also enable us to keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

GENERAL CONDITIONS

Payment Policy
  • First Payment:
    • Booking: 50% non-refundable payment plus taxof the selected Birthday Pack is required to reserve your date.
  • Second & Final Payment:
    • Remaining50% plus tax, Planning & Set-Up Fee, service fee, additional services, and any other requested items must be paid at least 48 hours before the event.
    • Parties willnot proceed if any required payment is outstanding the day of the event.
  • Add-Ons:
    • Confirmed add-onscannot be removed within 15 days prior to the event.
  • Additional Guests & Services:
    • Any additional guests or services used during the party will becharged at the end of the event.
  • Planning & Set-Up Fee covers:
    • Pre-event planning service team.
    • Full event set-up before the celebration begins.
  • Staff Tips (Optional):
    • Gratuities are optional.
    • Suggested:$65 per staff member (total $195) in cash at the end of the event.
Cancellation or Reschedule Policy
  • No Refund Policy:
    • Payments are not refundableunder any circumstances (first or final payment).
  • Clients may:
    • Re-schedule the event for any available date,or
    • Keep a credit for any future event forup to one year from the date of the First Payment.
  • Any price differences during the one-year period must be covered by the client.
  • In cases of venue closure due to major emergency or natural disaster, the same cancellation policy applies.
   
Birthday Party Celebrations – Rules & Policy
  • Party duration:3 hours, with the option to add one extra hour (subject to availability).
  • Outside decorations are not allowed.
  • All food and beverages must be supplied by Marina Kids (cake exceptions apply).
  • All vendors must be provided by Marina Kids. Outside vendors require Marina Kids’ approval and a$150 vendor fee (exceptions may apply).
  • Additional$15 or $20 per extra guest (children/adults) could apply.
  • Smoking, vapes, and electronic cigarettes areprohibited inside Marina Kids.
  • No alcoholic beveragesallowed in petit or semi-private parties. Private Party’s policy contact event planner.
Party Day Logistic (Important)
  • Drop-off of Supplies:
    • All supplies (goodie bags, cake, approved food, piñata, etc.) must be dropped offthrough the BACK DOOR (Suite 117 Doral) or FRONT DOOR (Suite 201 Coral Gables)
    • Ring the bell; staff will receive items.
    • Front-door drop-off is strictly prohibitedfor clients and vendors (Only Doral)
  • Client Arrival:
    • Arrive30 minutes before the party start time.
    • Drop off supplies through the back door, then enter through themain entrance/front door (Only Doral)
  • Guest Entry:
    • Guests may enteronly at the official start time of the party.
  • End of Party:
    • Clients and guests must leave within15 minutes after the party ends.
    • Additional hour fees apply:
      • $350for Private Events
      • $250for Semi-Private Events
    • Event Planning Details:
      • All details regarding food, entertainment, and decoration must be finalizedat least 15 days before the event.
      • No changes or extra requests are allowed within the 15-day window.
    • Waivers:
      • All guests, including parents and companions, must complete theMarina Kids Waiver Form before entering.
    • Prohibited Items/Actions:
      • Glass utensils
      • Cotton candy and popcorn
      • Fire or electrical heating, cutting, or assembling food
      • Food inside playgrounds, soft play areas, VR simulator, or arcade zones
    • Shoe-Free Facility:
      • All children, parents, and guardians must remove shoes to enter.
      • Socks are required.
      • Marina Kids grip socks available for purchase.
    • Piñata Rules:
      • If included, the piñata activity begins1 hour before the end of the party.
      • Confetti, slime, lollipops, and sparkles arenot allowed inside piñatas.
      • Parents/guardians assume all risks associated with piñata activities.
    • Cake Rules:
      • Cake is served30 minutes before the end of the party.
      • Sparkling candles are not allowed—only regular candles permitted.
    • Food Policy:
      • No food allowed inside attractions.
      • Tables and chairs are provided for food and beverage consumption.
    • Lost & Found:
      • Unclaimed items will bedonated after 7 days.

ACCESS RULES & REGULATIONS

  • This Indoor Play Place is only for kids 1–7 years. Age restriction apply for each attraction.
  • Marina Kids grip socks obligatory use by adults and/or children.
  • Outside food and/or drinks is not allowed.
  • No food and/or drink are allowed outside the eating areas.
  • Children must be supervised at all times by a parent and/or guardian.
  • Waiver must filled before entering by all Adults and/or Natural Guardian.
  • Parents and guardians assume full responsibility and liability for their children while on the premises.
  • The park is not responsible for any lost, stolen, or damaged personal property brought into or stored on the premises.
  • Jewelry, toys and loose articles should be left outside of the play zones.
  • Please alert staff to any medical condition that may require assistance.
  • For your safety, running and rough play are strictly forbidden.
  • We reserve the right to request anyone who violates these rules to leave the premises immediately.
  • We reserve the right to refuse admission to anyone.
  • Adults are only allowed to be on the premises, in company of a child.
  • Please comply with age limits of all designated areas.
  • Be respectful to everyone.
  • Chewing gum is not permitted in play areas.
  • Smoking cigarettes, electronic cigarettes and/or tobacco are not allowed inside the park.
  • No firearms or weapons allowed.