FAQs

Welcome to Marina Kids® – Super Fun World!. Find answers to the most common questions about Open Play, Birthday Parties, Special Events, and visiting our facility.

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General Information

Marina Kids® is a premium indoor family entertainment center designed especially for young children. Our immersive marine-themed environment combines active play, imagination, entertainment, celebrations, and educational experiences in a safe and exciting setting.

Marina Kids® is primarily designed for children 1 to 8 years old. Some activities and special events may have specific age recommendations or requirements.

Yes. Children must remain under the supervision of a responsible adult while visiting Marina Kids® unless otherwise specifically indicated for a supervised program or activity.

Yes. Socks are required inside designated play areas. For safety and hygiene, certain attractions may require specific types of socks. Please check with our team upon arrival.

Outside food and beverages are generally restricted during Open Play. Different policies may apply to private Birthday Parties and Events depending on the selected package. Please confirm the details with our Celebration Team.

No. Marina Kids® is not a drop-off facility during regular Open Play. A parent or responsible adult must remain on the premises and supervise their child.

Yes. A parent or legal guardian must complete the required waiver for participating children before entering the play areas. Adults entering or participating may also be required to acknowledge applicable facility rules and waivers.

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Open Play

Open Play gives families access to Marina Kids® play areas and attractions during designated public hours. Children can explore, play, interact, and enjoy our marine-themed environment at their own pace.

Open Play is generally available Monday through Sunday from 4:00 PM to 8:00 PM, subject to our operating calendar, holidays, special events, and private facility bookings. Check on Google actual hours always.

We recommend checking our current schedule before visiting.

No. Walk-ins may be accepted based on availability and facility capacity.

Super Fun Pass purchase includes unlimited time and attractions however open play admission is subject to the day, ticket, or event.

Yes, re-entry policies may depend on the type of admission purchased and facility capacity that day. Please check with our team before leaving the facility.

Birthday celebrations, cake cutting, decorations, reserved tables, and organized parties are not permitted during regular Open Play unless specifically included in an approved Marina Kids® package or program.

For a birthday celebration, please contact our Birthday Party team.

Yes, some attractions are designed exclusively for children. Adults may enter designated areas when necessary to assist or supervise their children, subject to attraction rules and safety requirements.

We recommend comfortable clothing suitable for active indoor play. Please avoid clothing or accessories that could interfere with safe use of the attractions.

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Birthday Parties

A Marina Kids® birthday is more than a party—it’s an immersive celebration experience!

Our parties combine private entertainment, themed experiences, play, music, activities, and the Marina Kids® characters to create an unforgettable celebration for children and their families.

Our premium private-party options provide families with exclusive or designated use of Marina Kids® according to the selected package. During fully private celebrations, the facility is closed to the public. Semi-Private options offers exclusivity area while facility stills open to the public.

Our standard private Birthday Party experience is approximately 3 hours, depending on the package selected.

Our celebrations are primarily designed for children between 1 and 8 years old, although siblings, family members, and guests of other ages are welcome subject to facility and attraction rules.

Packages may include facility access, playtime, entertainment, themed activities, party coordination, character experiences, decorations, food options, and other enhancements depending on the package selected. Our Celebration Team can provide the current package options and inclusions.

Yes! Marina Kids can incorporate interactive entertainment featuring our characters and marine-themed storytelling, where children have fun while learning about protecting our oceans and marine ecosystem.

Character appearances and performances may be available depending on the selected package. Children may have the opportunity to meet characters such as Nautico®, Ada Marina®, and other members of the Marina Kids® universe.

Guest capacity depends on the selected Birthday Party package and facility configuration. Please contact our Celebration Team with your expected number of children and adults so we can recommend the best option.

Outside decorations may be permitted with prior approval. Certain items may be restricted for safety, cleaning, facility protection, or operational reasons.

Please confirm all outside decorations with our Celebration Team before your event.

Policies regarding outside food, cakes, desserts, and catering depend on the selected package. Please discuss your preferences with our Celebration Team before bringing outside items.

For qualifying private events, certain alcoholic beverages such as beer, wine, or prosecco may be permitted subject to Marina Kids®‘ current policies, applicable laws, and prior approval. Restrictions and service requirements may apply.

For qualifying private events, certain alcoholic beverages such as beer, wine, or prosecco may be permitted subject to Marina Kids®‘ current policies, applicable laws, and prior approval. Restrictions and service requirements may apply.

We recommend booking as early as possible, particularly for weekends and popular dates. Reservations are confirmed only after the required agreement and payment, or deposit have been completed.

Absolutely! Depending on your package, our team can help personalize different elements of the celebration, including themes, entertainment, activities, decorations, food, and special experiences.

Cancellation and rescheduling policies are governed by your Birthday Party agreement. Please review the terms of your reservation or contact our Celebration Team as soon as possible if your plans change.

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Events

Throughout the year, Marina Kids® creates special family experiences including seasonal celebrations, themed events, character experiences, educational activities, performances, workshops, and other limited- time programs.

Some Marina Kids® events are open to the public, while others may be exclusive to members, invited groups, schools, organizations, or private clients.

Each event announcement will specify eligibility and admission requirements.

Most special events require reservations because capacity may be limited. We recommend reserving as soon as tickets or registrations become available.

Refund and transfer policies may vary by event. Please review the specific terms and conditions displayed when purchasing your tickets.

Yes. Marina Kids® can host private family celebrations, school activities, community programs, corporate family events, fundraisers, and other group experiences.

Yes! We welcome opportunities to work with schools, PTOs, sports teams, nonprofit organizations, community groups, and other organizations to create fun experiences for children and families.

Marina Kids® may partner with qualifying schools, teams, organizations, and children’s causes through special fundraising initiatives and community programs.

Contact our team to discuss your organization and fundraising goals.

Yes. Marina Kids® can be a unique venue for companies looking to organize employee family days, children’s celebrations, holiday events, or other private family experiences.

Our team can help develop an event based on your expected attendance and objectives.

Yes! Throughout the year, Marina Kids® may offer special experiences for occasions such as Halloween, the Holiday Season, Spring celebrations, Back-to-School, and other themed dates.

Follow our social media and event calendar for upcoming experiences.

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Safety & Facility Policies

Our team—our Eco-Patrol—helps operate the facility, attractions, activities, and experiences. However, staff presence does not replace parental or guardian supervision during regular Open Play.

Please notify a Marina Kids team member immediately. Our staff will follow established facility procedures and assist as appropriate. Parents and guardians remain responsible for supervising their children and complying with all facility and attraction rules.

Yes. For everyone’s safety, Marina Kids reserves the right to restrict participation or ask a guest to stop using an attraction when facility rules, staff instructions, age/size requirements, or safe-play standards are not being followed.

Visit our website and follow Marina Kids on social media for announcements about Open Play, Birthday Parties, seasonal events, character experiences, promotions, and special activities.

Any questions?

Fill out our form or see our FAQs for quick answers

GENERAL CONDITIONS

  • Super Fun Pass ticket admission to facility only during open play hours from Monday to Friday.
  • Members could cancel any time, but monthly payment would not be waived until received twelve (12) complete payments.
  • Additional Semi Private Party for siblings will be quote separately.
  • Members will be contact by the Event Planner at least three or four (3 to 4) weeks before their birthday parties, to arrange a planning meeting and define any upgrade, decoration details, food & beverage, logistic, additional entertainment options, among others.
  • Other privileges or benefits could be added for limited time.

GENERAL CONDITIONS

  • Super Fun Pass ticket admission to facility only during open play hours from Monday to Friday.
  • Members could cancel any time, but monthly payment would not be waived until received twelve (12) complete payments.
  • Additional Semi Private Party for siblings will be quote separately.
  • Members will be contact by the Event Planner at least three or four (3 to 4) weeks before their birthday parties, to arrange a planning meeting and define any upgrade, decoration details, food & beverage, logistic, additional entertainment options, among others.
  • Other privileges or benefits could be added for limited time.

GENERAL CONDITIONS

Payment Policy
  • First Payment:
    • Booking: 50% non-refundable payment plus taxof the selected Birthday Pack is required to reserve your date.
  • Second & Final Payment:
    • Remaining50% plus tax, Planning & Set-Up Fee, service fee, additional services, and any other requested items must be paid at least 48 hours before the event.
    • Parties willnot proceed if any required payment is outstanding the day of the event.
  • Add-Ons:
    • Confirmed add-onscannot be removed within 15 days prior to the event.
  • Additional Guests & Services:
    • Any additional guests or services used during the party will becharged at the end of the event.
  • Planning & Set-Up Fee covers:
    • Pre-event planning service team.
    • Full event set-up before the celebration begins.
  • Staff Tips (Optional):
    • Gratuities are optional.
    • Suggested:$65 per staff member (total $195) in cash at the end of the event.
Cancellation or Reschedule Policy
  • No Refund Policy:
    • Payments are not refundableunder any circumstances (first or final payment).
  • Clients may:
    • Re-schedule the event for any available date,or
    • Keep a credit for any future event forup to one year from the date of the First Payment.
  • Any price differences during the one-year period must be covered by the client.
  • In cases of venue closure due to major emergency or natural disaster, the same cancellation policy applies.

 

 

Birthday Party Celebrations – Rules & Policy
  • Party duration:3 hours, with the option to add one extra hour (subject to availability).
  • Outside decorations are not allowed.
  • All food and beverages must be supplied by Marina Kids (cake exceptions apply).
  • All vendors must be provided by Marina Kids. Outside vendors require Marina Kids’ approval and a$150 vendor fee (exceptions may apply).
  • Additional$15 or $20 per extra guest (children/adults) could apply.
  • Smoking, vapes, and electronic cigarettes areprohibited inside Marina Kids.
  • No alcoholic beveragesallowed in petit or semi-private parties. Private Party’s policy contact event planner.
Party Day Logistic (Important)
  • Drop-off of Supplies:
    • All supplies (goodie bags, cake, approved food, piñata, etc.) must be dropped offthrough the BACK DOOR (Suite 117 Doral) or FRONT DOOR (Suite 201 Coral Gables)
    • Ring the bell; staff will receive items.
    • Front-door drop-off is strictly prohibitedfor clients and vendors (Only Doral)
  • Client Arrival:
    • Arrive30 minutes before the party start time.
    • Drop off supplies through the back door, then enter through themain entrance/front door (Only Doral)
  • Guest Entry:
    • Guests may enteronly at the official start time of the party.
  • End of Party:
    • Clients and guests must leave within15 minutes after the party ends.
    • Additional hour fees apply:
      • $350for Private Events
      • $250for Semi-Private Events
    • Event Planning Details:
      • All details regarding food, entertainment, and decoration must be finalizedat least 15 days before the event.
      • No changes or extra requests are allowed within the 15-day window.
    • Waivers:
      • All guests, including parents and companions, must complete theMarina Kids Waiver Form before entering.
    • Prohibited Items/Actions:
      • Glass utensils
      • Cotton candy and popcorn
      • Fire or electrical heating, cutting, or assembling food
      • Food inside playgrounds, soft play areas, VR simulator, or arcade zones
    • Shoe-Free Facility:
      • All children, parents, and guardians must remove shoes to enter.
      • Socks are required.
      • Marina Kids grip socks available for purchase.
    • Piñata Rules:
      • If included, the piñata activity begins1 hour before the end of the party.
      • Confetti, slime, lollipops, and sparkles arenot allowed inside piñatas.
      • Parents/guardians assume all risks associated with piñata activities.
    • Cake Rules:
      • Cake is served30 minutes before the end of the party.
      • Sparkling candles are not allowed—only regular candles permitted.
    • Food Policy:
      • No food allowed inside attractions.
      • Tables and chairs are provided for food and beverage consumption.
    • Lost & Found:
      • Unclaimed items will bedonated after 7 days.

ACCESS RULES & REGULATIONS

  • The park is for children ages 1–12.
  • Socks must be worn at all times in all areas of the park.
  • Outside food and drinks are strictly prohibited.
  • Food and drinks are only allowed in designated eating areas.
  • Children must be supervised at all times by a parent or guardian.
  • A waiver must be completed and signed by a parent or guardian upon entry.
  • Parents and guardians assume full responsibility and liability for their children while on the premises.
  • The park is not responsible for lost, stolen, or damaged personal items.
  • Jewelry, toys, and loose items should be kept out of play zones.
  • Please notify staff of any medical condition that may require assistance.
  • For your safety, running and rough play are strictly prohibited.
  • We reserve the right to ask anyone who violates these rules to leave the premises immediately.
  • We reserve the right to refuse admission to anyone. Adults are only allowed inside when accompanied by a child.
  • Please respect the age limits for all designated areas.
  • Be respectful to everyone.
  • For the well-being of others, please do not visit the park if you have symptoms related to COVID-19.
  • Chewing gum is not allowed in play areas.
  • Smoking of any kind, including electronic cigarettes and tobacco, is not permitted inside the park.